Happy with Facebook’s customer service Posted on August 31st
I have my account back. Thank goodness.
I’ve had some reference to my posts about my account being disabled from bloggers and I just want to clarify something - I am very satisfied with facebooks customer service.
Luckily, because I was already in an ‘email support ticket’ thread with facebook since Aug 15th - I used that thread to also highlight my disabled account on facebook. The facebook staff member who was dealing with my issue of ‘group email function not working’ very thoughtfuly forwarded that query onto another staff member who deals with account disablement, who promptly replied back. The email thread is below.
I would suggest, that if I didnt have this current open ticket for an issue beyond my control - that a fresh email from me would still be backlogged with a few thousand other people who are disabled for spamming and appealing (which, I admit - it looks like I was doing).
So - all in all, on the record I believe credit should be given where it is due: I want to thank the staff at Facebook for communicating with each other internaly in such a short period of time and am very impressed. Thank you.
p.s. - below, where you see ‘xxxx’. That’s where I’ve blanked out a name. It’s not kisses!
—– Original Message —–
From: “XXXXX from Facebook”
To:
Sent: Thursday, August 30, 2007 6:19 PM
Subject: [rt.facebook.com #XXXXX] Groups Help: Group Message - facebook gives HTML code in text box.
> Hi Chris,
>
> You’re welcome. Let me know if you have any more
> questions or problems.
>
> Thanks,
>
> xxxxx
> Customer Support Representative
> Facebook
>
> [brinkworth@gmail.com - Wed Aug 29 17:09:42 2007]:
>
> Thanks xxxxx. I also note that having two accounts is
> against the rules.
> I have deactivated that one now.
>
> Thanks for your help and prompt response.
>
> —– Original Message —–
> From: “XXXXX from Facebook”
> To:
> Sent: Thursday, August 30, 2007 12:38 AM
> Subject: [rt.facebook.com #XXXXX] Groups Help: Group
> Message - facebook
> gives HTML code in text box.
>
>
>> Hi Chris,
>>
>> Your account was disabled because you took repeated
>> actions that could be construed as spam. For instance,
> it
>> is a violation of Facebook’s Terms of Use to repeatedly
>> send the same message or to make the same post.
>> Facebook prides itself in protecting users from spam,
> and
>> we take this standard very seriously.
>>
>> However, after reviewing your situation, we have
>> reconfirmed your account and you should now be able
> to
>> access it again. Please do not send or post any more
> form
>> messages. Further violations of our Terms will result in
>> the termination of your account.
>>
>> Finally, please be aware that when a warning message
>> appears on your homepage, it will generally be displayed
>> for 24 hours. It can be displayed for longer, however, if
>> you continue performing these abusive actions. We
>> appreciate your cooperation going forward.
>>
>> Thanks,
>>
>> xxxxx
>> Customer Support Representative
>> Facebook
>>
>>
>>
>> [brinkworth@gmail.com - Wed Aug 29 13:09:54 2007]:
>>
>> Hi XXXXXX
>>
>> Quick question in the mean-time. I’ve just been
> disabled.
>> I guess it’s
>> because I was trying to grow my group by emailing
> related
>> people directly
>>
>> I’d love to know more, but the link it says to visit for
> more
>> info on being
>> disabled… doesnt work: http://login.facebook.com/
>> help.php?page=44
>>
>> Can you help me here at all with finding the right link?
>>
>> Thanks very much.
>>
>> Chris
>>
>> —– Original Message —–
>> From: “zzzzzz from Facebook”
>> To:
>> Sent: Friday, August 17, 2007 5:06 PM
>> Subject: [rt.facebook.com #zzzzzzzz] Groups Help:
> Group
>> Message - facebook
>> gives HTML code in text box.
>>
>>
>>> Hi Chris,
>>>
>>> We are aware of the group messaging problem that
> you
>> described and
>>> hope to resolve it as soon as possible. Sorry for any
>> inconvenience.
>>> Let me know if you have any further questions.
>>>
>>> Thanks for contacting Facebook,
>>>
>>> zzzzzzzz
>>> Customer Support Representative
>>> Facebook
>>>
>>>
>>>
>>> [brinkworth@gmail.com - Thu Aug 16 14:23:04 2007]:
>>>
>>> Hi guys,
>>>
>>> Sorry to push - but this is time sensitive.
>>>
>>> Thanks
>>>
>>> Chris
>>> —– Original Message —–
>>> From: “Chris Brinkworth - Gmail Account”
>>
>>> To:
>>> Sent: Thursday, August 16, 2007 11:26 AM
>>> Subject: Re: [rt.facebook.com #zzzzzz] AutoReply:
>> Groups Help:
>>> Group
>>> Message - facebook gives HTML code in text box.
>>>
>>>
>>>> Hi,
>>>>
>>>> Keen to send a message out.
>>>>
>>>> Do you have an update please?
>>>>
>>>> Thanks
>>>>
>>>> Chris
>>>> —– Original Message —–
>>>> From: “Information from Facebook”
>>
>>>> To:
>>>> Sent: Wednesday, August 15, 2007 11:10 PM
>>>> Subject: [rt.facebook.com #6012495] AutoReply:
>> Groups Help:
>>> Group
>>>> Message - facebook gives HTML code in text box.
>>>>> Hi,
>>>>>
>>>>> Facebook Customer Support has received your
>> inquiry. Stand by
>>> as we
>>>>> should be back with you soon. In the meantime, we
>> encourage
>>> you to
>>>>> review our ‘Help’ page (http://www.facebook.com/
>> help.php).
>>> You’ll find
>>>>> lots of information about Facebook as well as many
>> answers to
>>> your
>>>>> questions. Check out the FAQs on our Support page
>> too.
>>>>> Thanks for contacting Facebook and enjoy the site!
>>>>> -Facebook Customer Support
Trackback URL
